Terms & Conditions
Welcome to UKU CANDLES!
Welcome to our website. The http://ukucandles.com is the e-commerce store for selling products over the Internet (hereinafter referred to as the "online store"), created and operated by the company named "ukucandles.com" with the trade name "ukucandles.com" based at 12 ST. VRETTOS & TATOIOU 185 METAMORFOSIS - PC 14452, contact email address: info@ukucandles.com, customer service hotline for the online store: +30 2102845525 (hereinafter the "Company"). The operation of the store is governed by the use of the current Code of Ethics. We recommend that you keep a copy of the T & C for future reference. Read the PRIVACY & SECURITY section to understand how we collect and process your personal information through the UKUCANDLES website."
he operation of the store is governed by the use of the current Code of Ethics.
We recommend that you keep a copy of the T & C for future reference.
Read the PRIVACY & SECURITY section to understand how we collect and process your personal information through the UKUCANDLES website."
Terms and Conditions
General terms
UKU CANDLES reserves the right to unilaterally modify or renew the present terms and conditions of transactions carried out through its online store. UKU CANDLES undertakes the obligation to inform users of any modifications as well as of any changes, through the website of the present online store, by displaying a relevant notice of the date of validity of each version of the terms at the beginning of the text. It is clarified that the change of terms does not affect orders you have already placed and confirmed based on the procedure described in the Terms of Use as applicable in each case.
Information Provided & Products
UKU CANDLES commits to the completeness and accuracy of the information provided on the website UKUCANDLES.COM, both regarding the existence of essential characteristics described for each product it offers, as well as the accuracy of the details concerning the services provided by the UKU CANDLES online store, subject to any technical or typographical errors that may have escaped attention or occurred unintentionally, or due to any interruptions in website operation for reasons of force majeure.
Limitation of Liability
UKU CANDLES guarantees the timely informing of final consumers regarding any potential unavailability of products. The UKUCANDLES online store is not liable for any technical issues that users may encounter when accessing the website and during its use, related to the operation or compatibility of their infrastructure with the use of the website. Furthermore, UKU CANDLES bears no responsibility for actions or omissions of third parties, particularly unauthorized interventions by third parties in products, services, or information provided through it.
Intellectual Property Rights
The website UKUCANDLES.COM is the official online platform for UKU CANDLES. Everything on the website, such as images, text, logos, and products, belongs to UKU CANDLES and is protected by Greek Law, European Law, and international treaties. The names, logos, and other brand features of UKU CANDLES and its products are trademarks owned by UKU CANDLES or its partners. They are safeguarded by trademark laws and should not be used by visitors or users without permission, even though they are displayed on the website.
User Obligations
Users of the UKU CANDLES website agree not to use them and the UKU CANDLES online store for sending, posting, emailing, or transmitting in any way any content that is illegal, harmful, threatening, offensive, harassing, defamatory, scandalous, obscene, indecent, libelous, shows malice, or expresses racial, national, or other discrimination, may cause harm to minors in any way, is not allowed to be posted, copied, or in any way communicated in accordance with the law (such as confidential information or information covered by confidentiality obligation), violates any patent, trademark, intellectual property rights, or other rights of third parties, contains software viruses or any other codes, files, or programs designed to interrupt, cause damage, destroy, or interfere with the operation of any software or computer hardware, intentionally or unintentionally violates current Greek and European legislation and its provisions, may harass third parties in any way, and any content, especially software used to collect or store personal data of users.
Security
UKU CANDLES recognizes the importance of securing your personal data and electronic transactions and takes all necessary measures using the most modern and advanced methods to ensure your maximum security. All information related to your personal details and transactions is secure and confidential. The security of the UKU CANDLES online store is achieved through the following methods:
Customer Identification
Codes used for your identification are two: the username (email) and the personal secret security code (password), which provide you with secure access to your personal information every time you enter them. You have the ability to change your personal secret security code (password) as often as you wish. The username (email) cannot be changed. If you wish to change your username, you can inform us through the contact form to deactivate the existing account in order to create a new one from a different email.
Only you have access to your data through the above codes, and you are solely responsible for maintaining the confidentiality and hiding them from third parties. In case of loss or leakage of your code alone or in combination with the username, you should inform us immediately; otherwise, the UKU CANDLES online store is not responsible for the use of your secret code by an unauthorized person. For security reasons, it is recommended to change your password regularly and avoid using easily traceable codes (e.g., birthdate). Also, it is suggested to include symbols in addition to letters and numbers when creating your secret password. Minimum requirements for your secret code: at least 6 characters, at least 1 number, at least 1 letter. Letters should be Latin characters.
Automatic Logout
If there is no activity for 20 minutes, users of the UKU CANDLES online store are automatically logged out.
Controlled Access (Firewall)
Access to the systems of UKU CANDLES (Network Infrastructure) is controlled and restricted by modern security systems, fully updated, ensuring graded access only by authorized users and preventing unauthorized access to systems and infrastructure, as well as any information leakage.
Encryption
The infrastructure of UKU CANDLES is based on modern encryption protocols that allow secure information exchange through tunnels that prevent third-party access. It also ensures that the information will reach its destination intact and that the sender/recipient is the expected one, not a third party.
Whenever a visitor navigates to any page of UKUCANDLES.COM, a unique, secure "connection" is created via the client (e.g., the browser you use) and the server.
Additionally, the pages offered to the user for processing their personal data (ordering, account management, address management, etc.) require the user to log into their account using their username and password (authentication).
Maintaining privacy is self-evident. The same basic principles that govern traditional transactions also apply to e-commerce (electronic commerce). All information transmitted by the user/visitor to UKU CANDLES is confidential, and UKU CANDLES has taken all necessary measures to use them only as necessary within the framework of the services provided.
Some of the measures taken include the following:
Only authorized employees have access to your transaction information, and only when necessary, e.g., to process your requests.
UKU CANDLES does not disclose customer details and their transactions unless it has written authorization from the customers themselves or if required by a court order or decision of another public authority.
In cases where UKU CANDLES uses third parties to support its systems, it ensures the security of personal data and privacy.
For your own security, you should handle all information provided through the service as confidential and private and refrain from disclosing them to third parties.
Purchasing Products
In the "shelves" of our online store, you can find thousands of products and a variety of services.
To facilitate your search, we have divided our products into main categories. Each category has a subcategory tree that appears on your screen.
Our goal is for you to reach the final product within 3 clicks. If you are looking for something specific, use the "smart" search, which will directly guide you to your specific choice.
UKU CANDLES makes every effort to provide high-quality services. However, errors in prices and secondary product features cannot be ruled out, and it cannot be guaranteed that there will be no interruptions in the operation of the website or "human" errors in updating/listing the price of a product. For your safety and efficiency of your purchases, and to avoid inconvenience, if you notice that a product is offered at an unusually low or high price compared to its market value, before proceeding with its order, contact our Customer Service Department at the provided contact telephone number or through the website's email form.
We also recommend that before making purchases from our online store, you visit the "Payment Methods" section where you will find useful information regarding the process and method of purchasing products.
After placing your order, you will receive an automated email detailing your order. After your order is processed by the UKU CANDLES e-commerce department, you will receive a second confirming email with the products to be dispatched to you.
During the progress of your order, you will receive a series of automated emails indicating the order's progress.
In case of any pending issues with the execution of your order, you will be notified via a corresponding email. Alternatively, we will contact you using the phone numbers you provided during registration or ordering on our website.
There is no way to disable these updates, the sending of which is a requirement for the proper processing of your order. We advise you to ensure that these emails can reach you and to keep them throughout the duration of our transaction. It is your responsibility, in case you do not receive the relevant emails, according to the terms governing our transactions, to inform us without delay. Your products are delivered as soon as possible and in any case within a period not exceeding thirty days from the conclusion of the contract. An exception applies to products with a delivery status of "Pre-orders" or "Expected Soon and Upon Order," for which there is a separate delivery update.
